Privacy Policy

    Effective Date: 18 July 2026

    Privacy Matters

    Welcome to The Sanctuary Collection™.

    We believe that feeling safe includes knowing your personal information is treated with care, respect and integrity.

    This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

    If you have any questions after reading this policy, please don't hesitate to contact us.

    Who We Are

    The Sanctuary Collection™ provides digital wellbeing experiences designed to support emotional wellbeing through music, reflection and gentle daily practice.

    Throughout this policy, "we", "our" and "us" refer to The Sanctuary Collection™.

    Information We Collect

    Depending on how you interact with us, we may collect the following information:

    Information You Provide

    When you:

    • request Your First Return to Calm™

    • purchase one of our experiences

    • complete a questionnaire

    • contact us

    • subscribe to our emails

    you may provide information including:

    • Your name

    • Your email address

    • Your country (if provided)

    • Information you voluntarily choose to share

    • Responses to questionnaires

    • Messages you send us

    You should only provide information that you are comfortable sharing.

    Payment Information

    Payments are processed securely through our trusted payment provider.

    We do not store your credit or debit card details.

    Website Information

    When you visit our website, certain information may be collected automatically, such as:

    • browser type

    • device information

    • pages visited

    • time spent on the website

    • general location based on your IP address

    • cookies and similar technologies

    This information helps us improve the experience for everyone.

    How We Use Your Information

    We use your information to:

    • deliver your free and paid experiences

    • send emails you have requested

    • provide member support

    • personalise your experience where appropriate

    • process purchases

    • improve our website and services

    • respond to enquiries

    • comply with legal obligations

    We will never sell your personal information.

    Email Communications

    If you request Your First Return to Calm™, purchase one of our experiences, or subscribe to receive Sanctuary updates, we may send you emails relating to those services.

    You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

    Certain service emails (such as purchase confirmations or important account information) may still be sent when necessary.

    Cookies

    Our website may use cookies to:

    • improve website performance

    • understand visitor behaviour

    • remember preferences

    • help us improve the experience for future visitors

    Most browsers allow you to manage or disable cookies through your browser settings.

    Sharing Information

    We only share your information when necessary to operate our business.

    This may include trusted service providers such as:

    • email service providers

    • payment processors

    • website hosting providers

    • analytics providers

    These providers only receive the information required to perform their services.

    We do not sell your personal information.

    Data Security

    We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure.

    While no online system can ever be guaranteed completely secure, protecting your information is something we take seriously.

    How Long We Keep Your Information

    We keep your information only for as long as necessary to:

    • provide our services

    • comply with legal obligations

    • resolve disputes

    • maintain business records

    If you unsubscribe from marketing emails, we may retain limited information where required for legal or administrative purposes.

    Your Rights

    Depending on where you live, you may have rights regarding your personal information.

    These may include the right to:

    • access your information

    • correct inaccurate information

    • request deletion of your information

    • withdraw consent

    • object to certain processing

    • request a copy of your data

    If you would like to exercise any of these rights, please contact us.

    Children's Privacy

    Our services are intended for adults.

    We do not knowingly collect personal information from children under the age required by applicable law.

    If we become aware that such information has been collected, we will take reasonable steps to remove it.

    Third-Party Links

    Our website may occasionally contain links to third-party websites.

    We are not responsible for the privacy practices or content of those websites.

    We encourage you to read their privacy policies before providing personal information.

    Changes to This Policy

    From time to time, we may update this Privacy Policy to reflect changes in our services or legal requirements.

    The updated version will always be published on this page with the revised effective date.

    Contact Us

    If you have any questions about this Privacy Policy or how your information is handled, please contact:

    Tanya Marie
    The Sanctuary Collection™

    Email: tanya@mysanctuarycollection.com

    Thank You

    Thank you for taking the time to read this policy.

    Trust is an important part of every relationship, and we're committed to treating your information with the same care and respect that we hope you'll experience throughout The Sanctuary Collection.

    If you ever have a question, we're always happy to help.