THE SANCTUARY COLLECTION™ | PRIVACY POLICY

THE SANCTUARY COLLECTION™

PRIVACY POLICY

Effective date: 30 August 2026

Your privacy matters to us.

This Policy explains what personal information Radiant Road Media LLC collects through The Sanctuary Collection™, why we use it, when we share it, and the choices and rights available to you.

1. Who We Are and What This Policy Covers

Radiant Road Media LLC ("Radiant Road Media", "we", "us" or "our") operates The Sanctuary Collection™. For the purposes of applicable privacy law, Radiant Road Media LLC is the business or controller responsible for the personal information described in this Policy, unless we tell you otherwise in a specific situation.

This Privacy Policy applies when you visit mysanctuarycollection.com, join our email list, contact us, purchase or use any Sanctuary Collection experience or program, access a member area, complete a form, Check-In or reflection through our systems, or otherwise interact with us online. It covers The Sanctuary Collection: Foundation and all present or future programs offered under The Sanctuary Collection brand.

2. Personal Information We Collect

The information we collect depends on how you interact with us and which features you choose to use. It may include:

Contact and account information

your name, email address, country, billing address and other contact details;

account, login, enrolment and membership information; and

your communication and marketing preferences.

Purchase and transaction information

the products or programs you purchase, purchase date, amount, currency, discount, payment status and refund history;

billing details needed to complete and record your transaction; and

limited payment information supplied to us by our payment processor, such as card type, last four digits or transaction reference.

We do not ordinarily receive or store your full payment-card number or security code. Those details are collected and processed by Stripe or another payment provider displayed at checkout.

Program, support and voluntary information

program access, course progress, content viewed, downloads and similar activity within a member area;

questions, support requests, survey answers, reviews, testimonials and other messages you send us; and

information you choose to enter into a Sanctuary Check-In™, reflection, journal, form or community feature, if that information is submitted to or stored through our systems.

Technical and usage information

internet protocol (IP) address, browser, device type, operating system and approximate location inferred from IP address;

pages visited, links clicked, referring page, date and time of access, session activity and error information; and

cookie identifiers and similar online technologies, as described below.

3. How We Collect Information

We collect personal information:

directly from you, including when you subscribe, purchase, create an account, complete a form or contact us;

automatically when you use our website, emails or member areas, through cookies and similar technologies; and

from service providers involved in our relationship with you, such as our website, email, course-hosting and payment providers.

4. Why We Use Personal Information

We may use personal information to:

process purchases, deliver digital content and provide account or member access;

operate the website and Programs, remember preferences and provide requested features;

send order confirmations, access instructions, service notices and other transactional communications;

provide customer support and respond to questions, requests or complaints;

send newsletters, encouragement, educational content and offers where permitted by law;

understand use of our website and Programs, troubleshoot problems and improve our content and customer experience;

protect accounts, detect fraud, secure our systems and enforce our Terms and Conditions;

maintain business, tax, accounting and legal records; and

comply with law, respond to lawful requests and establish, exercise or defend legal claims.

5. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on one or more of the following:

Contract — processing needed to take steps at your request, complete your purchase and provide the Program or service you requested;

Consent — for example, when you choose to receive certain marketing, accept non-essential cookies or voluntarily provide information requiring consent under applicable law;

Legitimate interests — operating and improving our business, understanding engagement, preventing misuse, maintaining security and communicating with customers, where those interests are not overridden by your rights; and

Legal obligations — maintaining required records and complying with tax, consumer, regulatory and other legal requirements.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn, and it does not prevent us from using another lawful basis where one applies.

6. Sanctuary Check-Ins™, Reflections and Wellbeing Information

A Check-In, reflection or support message may allow you to share information about how you feel. Depending on what you write and where you live, this may be treated as health-related, sensitive or special-category information.

Please share only what you are comfortable providing. The Sanctuary Collection is not a healthcare provider, and these features are not medical records, diagnosis, crisis monitoring or therapy. If wellbeing information is submitted to or stored through our systems, we use it only as reasonably needed to provide the feature, respond to you, maintain and improve the service, comply with law, or for another purpose explained when it is collected. Where required, we rely on your explicit consent.

Do not use a Check-In or message to request emergency help. If you believe you or someone else may be in immediate danger, contact local emergency services or an appropriate crisis service.

7. Payments

Payments are processed by Stripe or another payment provider identified at checkout. The payment provider collects and uses payment details under its own privacy policy and may use information for payment processing, fraud prevention, compliance and dispute management. We receive transaction confirmations and limited billing information needed to administer your purchase, but we do not ordinarily receive your full card details.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage and similar technologies. These may be:

Strictly necessary — required for security, checkout, account access and core website functions;

Preference — used to remember choices and improve convenience;

Analytics — used to understand traffic, engagement and performance; and

Marketing — used, where enabled, to measure campaigns or present relevant advertising.

Where required, we ask for consent before placing non-essential cookies. You can use any cookie controls provided on the website and can also adjust your browser settings. Blocking some cookies may affect website or member-area functions. Browser ‘Do Not Track’ signals do not have a uniform industry standard; where applicable law requires us to recognise an opt-out preference signal, we will do so.

9. Email and Marketing Choices

If you subscribe or where law otherwise permits, we may send newsletters, helpful content and information about Sanctuary Collection offers. You can unsubscribe from marketing at any time by using the link in an email or contacting us. We may retain a minimal suppression record so we can honour your request.

Even if you unsubscribe from marketing, we may still send non-promotional messages needed to administer a purchase, provide access, respond to you, protect an account or give legally required notices.

10. When We Share Personal Information

We do not sell your personal information for money. We may disclose it only as reasonably necessary to:

service providers that host our website and member areas, send email, process payments, provide analytics, store data, support customers or help us operate the business;

professional advisers, including accountants, lawyers, insurers and auditors, where appropriate;

government authorities, courts, regulators or other parties when required by law or reasonably necessary to protect rights, safety, security or prevent fraud;

a buyer, investor or successor in connection with a proposed or completed merger, financing, sale, restructuring or transfer of all or part of the business, subject to appropriate confidentiality protections; or

another party where you direct us to share the information or give consent.

Our principal service providers may include Systeme.io for website, checkout, email automation and member-area functions, and Stripe for payments. Providers process information on our behalf or as independent controllers under their own terms and privacy notices. If we later engage in activity legally defined as ‘selling’ or ‘sharing’ personal information for targeted or cross-context behavioural advertising, we will provide any notice and opt-out mechanism required by law.

11. International Data Transfers

Radiant Road Media LLC is a United States company, and our providers and customers may be located in different countries. Personal information may therefore be processed in the United States and in other countries whose privacy laws may differ from those where you live.

When required, we use reasonable safeguards for international transfers, such as contractual protections or another recognised transfer mechanism. You may contact us for more information about safeguards relevant to your information.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide access, maintain our relationship with you, comply with legal obligations, resolve disputes and enforce agreements. Retention varies by category. As a general guide:

purchase, tax and accounting records may be retained for up to seven years, or longer if required by law;

account and Program records may be kept while access or an ongoing customer relationship continues and for a reasonable period afterwards;

marketing contact details are kept until you unsubscribe or we no longer need them, with a minimal suppression record retained as necessary;

support communications may be retained for a reasonable period after the matter is resolved; and

Check-In or reflection information stored through our systems is kept only while needed for the feature, your account, our legitimate business purposes or legal requirements.

We may delete or anonymise information earlier where appropriate. Anonymised information that can no longer reasonably identify you may be retained and used for lawful business purposes.

13. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. We also choose reputable providers and limit access according to business need.

No website, transmission or storage system can be guaranteed completely secure. You are responsible for keeping passwords, login links and devices secure and for contacting us promptly if you suspect unauthorised access. If a personal-data breach occurs, we will investigate and provide any notice required by applicable law.

14. Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to:

ask whether we process your personal information and request access to it;

ask us to correct inaccurate or incomplete information;

ask us to delete information;

restrict or object to certain processing, including direct marketing;

receive certain information in a portable format;

withdraw consent where processing is based on consent;

opt out of sale, sharing or targeted advertising where such rights apply; and

complain to a privacy or data-protection authority.

To exercise a right, email tanya@mysanctuarycollection.com with the subject line ‘Privacy Request’. Tell us your name, the email address connected with your account and what you are requesting. We may need to verify your identity or authority before acting. We will respond within the period required by applicable law.

We will not discriminate against you for exercising a privacy right. If we deny a request, we will explain why where required and tell you about any available appeal or complaint process.

15. Children’s Privacy

The website and Programs are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from a child under 18. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

16. Third-Party Websites and Services

Our website, emails or Programs may link to third-party websites, platforms or services. We do not control their privacy or security practices. This Policy does not apply to information a third party collects directly from you, so please review that party’s privacy notice before providing information.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, providers, practices or legal obligations. The updated version will be posted on our website with a revised effective date. If a change materially affects how we use information already collected, we will provide any additional notice or seek any consent required by law.

18. Questions, Requests and Complaints

If you have a question, wish to exercise a privacy right or want to make a complaint, please contact:

Radiant Road Media LLC

Trading as The Sanctuary Collection™

Attention: Tanya Marie

Email: tanya@mysanctuarycollection.com

Website: https://www.mysanctuarycollection.com

We will try to resolve privacy concerns directly. You may also have the right to contact the privacy or data-protection authority where you live.

Radiant Road Media LLC