Terms of Service
Effective Date: 18 July 2026
Welcome to The Sanctuary Collection™.
Our hope is that every part of your experience feels gentle, supportive and respectful.
These Terms of Service explain how our website, digital experiences and services are provided, and outline the rights and responsibilities of both you and us.
By using our website or purchasing any of our experiences, you agree to these Terms.
1. About The Sanctuary Collection™
The Sanctuary Collection™ provides digital wellbeing experiences including music, written reflections, guided practices, educational materials and personalised support where applicable.
Our services are intended to support emotional wellbeing and personal reflection.
They are not medical, psychological or therapeutic treatment.
2. Eligibility
By using this website or purchasing any experience, you confirm that:
you are at least 18 years of age (or the age of legal majority where you live)
you have the legal capacity to enter into this agreement
the information you provide is accurate
3. Personal Responsibility
Every individual experiences wellbeing differently.
By participating in our experiences, you acknowledge that:
you are responsible for your own decisions
you choose how and when to participate
you remain responsible for your own physical, emotional and mental wellbeing
If you experience significant distress, we encourage you to seek support from an appropriately qualified healthcare professional.
4. No Medical Advice
The Sanctuary Collection™ does not provide:
medical advice
psychological diagnosis
counselling
psychotherapy
psychiatric treatment
Nothing on this website or within our experiences should be interpreted as medical advice.
Our experiences are designed to complement—not replace—appropriate professional care.
5. Results Cannot Be Guaranteed
Every person is unique.
Because of this, we cannot guarantee any particular outcome, improvement or result from participating in our experiences.
Any testimonials shared reflect individual experiences and should not be interpreted as guarantees.
6. Intellectual Property
All content provided through The Sanctuary Collection™, including but not limited to:
songs
lyrics
recordings
videos
written materials
exercises
journals
branding
logos
graphics
course materials
remains the intellectual property of The Sanctuary Collection™ unless otherwise stated.
You may enjoy these materials for your own personal use.
You may not:
reproduce them
distribute them
resell them
upload them elsewhere
modify them
use them commercially without our prior written permission.
7. Member Access
When purchasing one of our experiences, you receive a personal licence to access the materials.
Your membership may not be shared with others.
Access may be suspended if these Terms are breached.
8. Payments
All prices are shown in the currency displayed at checkout.
Payment is required before access is provided unless otherwise stated.
9. Refunds
Refunds are governed by our separate Refund Policy, which forms part of these Terms.
10. Limitation of Liability
To the fullest extent permitted by applicable law, The Sanctuary Collection™, its owner, employees, contractors and representatives shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from or relating to the use of our website, products or services.
This includes, without limitation:
emotional distress
loss of income
loss of business opportunity
loss of data
interruption of service
disappointment with outcomes except where liability cannot legally be excluded.
11. Maximum Liability
To the fullest extent permitted by applicable law, our total liability to you for any claim arising out of or relating to your purchase or use of our services shall not exceed the total amount you paid directly to The Sanctuary Collection™ for the specific product or service giving rise to that claim.
This limitation applies regardless of the legal basis of the claim, whether in contract, negligence or otherwise, except where prohibited by law.
12. Indemnity
You agree to use our services responsibly.
To the extent permitted by law, you agree to indemnify and hold harmless The Sanctuary Collection™ from claims arising from your misuse of the website or breach of these Terms.
13. Availability
We aim to keep our website and member area available at all times.
However, we cannot guarantee uninterrupted access and may occasionally carry out maintenance or updates.
14. Privacy
Your use of our website is also governed by our Privacy Policy.
15. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on this website.
Continued use of our services constitutes acceptance of any updated Terms.
16. Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes shall be subject to the jurisdiction of the courts of that location, unless applicable consumer laws provide otherwise.
17. Respectful Participation
We are committed to providing a kind, respectful and supportive environment for everyone.
We ask that all communication with us reflects those same values. We reserve the right to refuse service or end access where there is abusive, threatening, discriminatory or inappropriate behaviour, in accordance with applicable law and any refund rights that apply.
Contact
If you have any questions regarding these Terms, please contact:
Tanya Marie
The Sanctuary Collection™