THE SANCTUARY COLLECTION™ | TERMS AND CONDITIONS

THE SANCTUARY COLLECTION™

TERMS AND CONDITIONS

Effective date: 30 August 2026

Please read these Terms and Conditions carefully before purchasing or using any Sanctuary Collection program.

By purchasing, accessing or using a Program, you agree to these Terms. If you do not agree, do not purchase, access or use the Program.

1. About These Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you and Radiant Road Media LLC ("Radiant Road Media", "we", "us" or "our"). They apply to The Sanctuary Collection™ website, digital content, memberships, experiences, courses and programs, including The Sanctuary Collection: Foundation and any present or future program offered under The Sanctuary Collection brand (collectively, the "Programs").

Any sales page, checkout page, order confirmation, program description, refund policy and privacy policy that applies to your purchase is incorporated into these Terms. If a product-specific term conflicts with these general Terms, the product-specific term controls for that purchase.

2. Eligibility and Acceptance

You must be at least 18 years old and legally capable of entering into a contract to purchase or use a Program. By purchasing or using a Program, you confirm that the information you provide is accurate and that you meet these requirements.

If you purchase on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms.

3. The Programs

The Programs are digital wellbeing and educational experiences that may include original music, lyrics, audio recordings, videos, Sanctuary Touch™ guidance, Sanctuary Check-Ins™, reflections, written materials, prompts, exercises, downloads, emails, member areas, community features and other supporting content.

The exact contents, delivery schedule, access period and inclusions for a Program are those described on the applicable sales or checkout page at the time of purchase. Unless expressly promised in writing, purchasing one Program does not include access to another Program or to future products, updates or collections.

4. Accounts, Access and Security

Program access is issued to the individual purchaser and is personal to that person. You agree to:

provide a valid email address and accurate account information;

keep your login details and access links private and secure;

not allow another person to use your account or access a Program through your purchase; and

notify us promptly if you believe your account or access link has been compromised.

We may suspend or restrict access if we reasonably believe that an account is being shared, misused, accessed fraudulently or used in breach of these Terms.

5. Purchases, Prices and Payment

Prices are shown in the currency stated at checkout. You authorise us and our payment processor to charge the selected payment method for the amount shown, including any applicable taxes or instalments disclosed before purchase.

Discounts, founder pricing, introductory pricing, credits and coupon codes are subject to their stated conditions and expiry dates. They have no cash value, may not be transferred or combined unless expressly permitted, and may be withdrawn or corrected if issued or applied in error.

If you choose a payment plan, you remain responsible for every scheduled payment unless mandatory law provides otherwise. A failed or overdue payment may result in suspension of access until the account is brought current.

6. Digital Delivery and Technical Requirements

Programs are delivered digitally, usually through a member area, email, streaming page or downloadable file. You are responsible for having a compatible device, a reliable internet connection and software capable of accessing the content.

We will use reasonable care to keep the Programs available, but uninterrupted access is not guaranteed. Maintenance, security issues, provider outages, events outside our reasonable control or changes to third-party platforms may occasionally affect access. If a material delivery problem is within our control, contact us so we can attempt to resolve it.

7. Refunds and Cancellations

Because the Programs are digital and access is generally supplied promptly, purchases are non-refundable once access has been provided, except where a different refund promise is expressly stated on the applicable sales or checkout page or where a refund is required by law.

Nothing in these Terms limits any cooling-off period, cancellation right, guarantee or remedy that cannot lawfully be excluded in your country or state. If you believe you are legally entitled to cancel or receive a refund, contact us with your name, purchase email, order details and the reason for your request.

Stopping use of a Program, failing to log in, changing your mind or not completing the materials does not by itself create a right to a refund.

8. Your Limited Personal-Use Licence

When you purchase a Program, you receive a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Program for your own private, non-commercial wellbeing and educational purposes during the access period stated for that Program.

You do not purchase ownership of the Program or any intellectual property within it. All rights not expressly granted to you remain with Radiant Road Media LLC and its licensors.

9. No Sharing, Copying, Reselling or Recreating

You must not, and must not help another person to, do any of the following without our prior written permission:

share, lend, publish or disclose your login details, access links, files or Program content to another person;

copy, reproduce, photograph, screenshot, screen-record, audio-record, download, store or retain Program content except through an official download feature we expressly provide for personal use;

upload, post, email, transmit, distribute, broadcast, publicly perform, display, sell, rent, license, sublicense, gift or otherwise make Program content available to another person or on any website, platform, group, course, membership, app or file-sharing service;

translate, edit, remix, modify, adapt, arrange, summarise for redistribution, create derivative works from, or remove copyright, trademark or ownership notices from any Program content;

use any song, recording, lyric, video, script, written lesson, exercise, prompt, reflection, Sanctuary Touch™ description, Sanctuary Check-In™, worksheet, graphic, name, sequence, module, framework, selection or arrangement of materials to create, market, teach, license or sell another product, service, course, program, membership, workshop, certification or commercial offering;

reproduce or imitate the distinctive expression, branding, names, presentation, selection, coordination, progression or arrangement of the Programs in a competing or substantially similar offering;

extract data from, scrape, reverse engineer or use Program content to train, fine-tune, prompt, test or supply any artificial-intelligence or machine-learning system;

claim that you created, own, are certified in, are affiliated with, or are authorised to teach or deliver any part of The Sanctuary Collection™, Sanctuary Touch™ or Sanctuary Check-In™; or

use the Programs for any unlawful, misleading, harmful or commercial purpose not expressly authorised in writing.

These restrictions do not prevent you from discussing your own personal experience in general terms or from independently using general knowledge and skills that are not confidential and do not copy our protected expression, content, branding or distinctive materials. They do prevent you from repackaging, closely imitating or commercially exploiting the Programs or their protected elements.

10. Intellectual Property Ownership

The Programs and all associated content are owned by or licensed to Radiant Road Media LLC and are protected by copyright, trademark and other intellectual-property laws. Protected materials include, without limitation, the original songs, music, recordings, lyrics, videos, text, lesson scripts, exercises, reflections, methods as expressed in the materials, graphics, artwork, logos, downloads, website copy, emails, product names, program names and the original selection, coordination, sequencing and arrangement of Program content.

The Sanctuary Collection™, Sanctuary Touch™, Sanctuary Check-In™, Just Press Play™ and related names, logos, marks and branding are trademarks or claimed trademarks of Radiant Road Media LLC. No licence to use those marks is granted except as necessary to identify the Program you lawfully purchased.

11. Enforcement of Our Rights

Unauthorised copying, sharing, adaptation, commercial use or recreation of the Programs may cause harm that cannot be adequately remedied by money alone. To the extent permitted by law, we may suspend access, terminate the licence, issue takedown notices, seek an injunction or other equitable relief, and pursue damages, profits, costs and any other remedies available to us.

Our decision not to enforce a provision on one occasion does not waive our right to enforce it later.

12. Health and Wellbeing Disclaimer

The Programs provide general wellbeing and educational content. They are not medical, psychological, psychiatric, physiotherapy or other healthcare services and are not intended to diagnose, treat, cure or prevent any disease, disorder or health condition. The Programs are not a substitute for advice, diagnosis or treatment from a qualified healthcare professional.

You are responsible for deciding whether a Program is appropriate for you. Seek professional advice before participating if you have a medical or mental-health condition, are pregnant, have concerns about touch or movement, or are unsure whether an activity is suitable.

Sanctuary Touch™ is always optional. Use only touch that feels comfortable and appropriate for you. Stop immediately if you experience pain, distress, dizziness, discomfort or an adverse reaction, and seek suitable professional assistance where needed. In an emergency or crisis, contact local emergency services or an appropriate crisis service; do not rely on a Program for emergency support.

13. No Guarantee of Results

Experiences and results vary. Testimonials and examples describe individual experiences and do not promise that you will achieve the same or any particular outcome. We do not guarantee calm, resilience, improved sleep, reduced stress, health improvement, financial results or any other specific result. Your use of the Programs and any decisions you make based on them are your responsibility.

14. Community Areas and User Conduct

If a Program includes a community, comments, group calls or other interactive feature, you agree to communicate respectfully, protect other participants' privacy and not post unlawful, abusive, discriminatory, threatening, misleading, promotional or infringing content. You must not provide medical advice, solicit participants, collect their information or use the community to promote competing products or services without written permission.

We may moderate or remove content and may suspend community access where reasonably necessary to protect participants, our business or the integrity of the Program.

15. Your Submissions, Feedback and Testimonials

You retain ownership of original content you voluntarily submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content only as reasonably necessary to operate the relevant Program or community.

We will not use your name, image or testimonial in public marketing merely because you submitted feedback. Public testimonial use requires your separate permission. If you voluntarily provide ideas or suggestions for improving a Program, we may use those ideas without an obligation to compensate you, provided we do not publicly identify you without consent.

16. Third-Party Services and Links

Programs may rely on or link to third-party services such as payment processors, email providers, hosting platforms, video or audio players and social platforms. Those services have their own terms and privacy practices. We are not responsible for third-party content, availability or conduct, except to the extent the law makes us responsible.

17. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using a Program, you acknowledge that Program delivery requires us and our service providers to process information such as your name, email address, purchase details, account activity and communications in accordance with that policy and applicable law.

18. Changes to Programs and These Terms

We may make reasonable changes to Program content, technology, presentation or delivery to improve quality, maintain security, comply with law or respond to circumstances outside our control. We will not intentionally remove a material paid inclusion without providing a reasonable alternative or remedy where required by law.

We may update these Terms from time to time. The version in effect when you purchase generally governs that purchase, except that later operational, security or legally required provisions may apply to continued use after reasonable notice. Your continued use after an applicable update takes effect constitutes acceptance where permitted by law.

19. Suspension and Termination

You may stop using a Program at any time. We may suspend or terminate access if you materially breach these Terms, fail to make a required payment, infringe intellectual property, share access, misuse a community or create a security or legal risk. Where the breach can reasonably be corrected, we may give you an opportunity to do so, but we are not required to do so for deliberate copying, sharing, fraud or serious misconduct.

On termination, your licence ends and you must stop accessing and using the Program and delete any copies in your possession, except records you are legally required to retain. Sections concerning payment obligations, intellectual property, prohibited use, disclaimers, liability, disputes and any provisions intended by their nature to survive will remain in effect.

20. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the Programs are provided on an "as available" basis. We disclaim warranties that may lawfully be excluded, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that access will always be uninterrupted, error-free or compatible with every device or service.

To the fullest extent permitted by law, Radiant Road Media LLC and its owners, officers, contractors and service providers will not be liable for indirect, incidental, special, consequential or punitive losses, loss of profits, loss of opportunity, loss of data or business interruption arising from a Program. Our aggregate liability relating to a Program will not exceed the amount you paid us for that Program during the twelve months preceding the event giving rise to the claim.

These exclusions and limits do not apply where prohibited by law, including to liability that cannot lawfully be limited or excluded. Nothing in these Terms excludes mandatory consumer guarantees or remedies.

21. Indemnity for Misuse

To the extent permitted by law, you agree to indemnify and hold Radiant Road Media LLC harmless from third-party claims, losses and reasonable costs arising directly from your unlawful use of a Program, your infringement of another person's rights, or your unauthorised copying, distribution, resale or commercial exploitation of Program content. This provision does not require you to indemnify us for our own negligence or unlawful conduct.

22. Events Outside Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government action, labour disruption, widespread internet or utility failure, cyberattack, or failure of a critical third-party platform. We will take reasonable steps to reduce the effect of such events where practicable.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-law principles. Before starting formal proceedings, you and Radiant Road Media LLC agree to make a good-faith effort to resolve the dispute by written notice and informal discussion for at least 30 days.

Subject to any mandatory consumer right to bring a claim elsewhere, the state and federal courts located in New Mexico will have exclusive jurisdiction over disputes arising from these Terms or a Program. If the laws of your place of residence give you mandatory rights or permit you to bring proceedings in your local courts, those rights remain unaffected.

24. General Legal Provisions

If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in effect. A failure or delay in exercising a right is not a waiver. You may not assign or transfer your purchase, account, licence or rights under these Terms without our written consent. We may assign these Terms as part of a merger, reorganisation, sale of assets or transfer of the relevant business.

These Terms, together with the documents incorporated into them, form the entire agreement relating to your purchase and use of a Program and replace prior discussions or representations on that subject. Headings are for convenience only. Electronic acceptance and records have the same effect as paper signatures and records to the extent permitted by law.

25. Contact Us

Questions about these Terms, a purchase or Program access may be sent to:

Radiant Road Media LLC

The Sanctuary Collection™

Website: https://www.mysanctuarycollection.com

Email: tanya@mysanctuarycollection.com

Radiant Road Media LLC